1. Technical consultation:
The buyer provides the material drying requirement, and the seller provides the latest drying technology consultation without compensation.
2. Selection and recommendation:
Before the purchase of equipment, the seller will provide the best selection recommendation without payment.
3. Install and debug:
It is installed and debugged according to the equipment layout and equipment basic plan confirmed by the seller and the buyer.
4. Training services:
The supplier will send technicians to assist in guiding installation and commissioning. During the trial run, the buyer will be trained to operate until skilled operation.
5. Warranty service:
The warranty period is twelve months from the date of delivery, and the damage caused by the product is guaranteed by the seller free of charge.
6. Verification coordination:
According to customer needs, we provide free equipment and management verification information and solutions.
7. Maintenance service:
There are no special reasons for the failure of the equipment. The supplier will arrive at the field service within 1-3 days after receipt of the notification.
8, accessories provide:
During the warranty period, timely and thoughtful accessories service can be provided promptly.
9. Random documents:
According to the contract, we provide relevant GMP verification data for products and parts, manuals and material reports.
10. Life-long service:
At the expiration of the warranty period, the seller will continue to provide life-long service and offer vulnerable parts with compensation.
11. Customer files:
We should establish a customer file system to provide customers with information and services to solve the problems of customer care.